Return & Exchange Policy
Thank you for shopping with us.
To ensure your satisfaction, we have established a clear return and exchange policy for cosmetics and personal care products:

No Returns After Opening

Due to the nature of cosmetics and personal care products, any item that has been opened or used cannot be returned or exchanged, for health and safety reasons.

Returns in Case of Defect or Error

If you receive a product with a manufacturing defect, or if you receive the wrong item (different from the invoice), you may request a return or exchange within 48 hours of receiving your order.

Return Conditions

• The product must be in its original condition: unopened, unused, and in the original packaging.

• Proof of purchase (invoice or order number) must be provided.

Timeframe

Once the return request is approved, the refund will be processed to the same payment method within 7–14 business days, depending on the bank or payment provider.

Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the full shipping cost.

• In all other cases, the customer is responsible for the shipping cost.

Non-Returnable Items

• Any products that have been opened or used.

• Items purchased during sales or special promotions.

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